THE TELEPHONE GAME

THE TELEPHONE GAME

Some time ago when I was teaching a college class on responsible leadership, I asked the class to play the "Telephone Game."  The "Telephone Game" is a classic communication game in which the person in the front of the room is given a short phrase to remember and then whispers the phrase into the ear of the person next to them. The process continues until the phrase reaches the last person in the room.  The phrase I used that day was, "Great teams become great when each team member does more than their role, and each team member delivers their absolute best." 

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HOW DO WE RESPOND? FIFTEEN YEARS LATER.

HOW DO WE RESPOND? FIFTEEN YEARS LATER.

[Today, September 11, 2016, marks the fifteenth anniversary of the terrorist act on the World Trade Center, at the Pentagon, and in a field in Pennsylvania which took the lives of over 3,000 innocent people.  Fifteen years ago, I wrote the following "Friday Story" in an effort to express the many elements of sorrow, fear, and hope that earmarked that tragic day. Today, we still have many of those elements still with us, and most likely they will always be our companions. However, it is hope that we hold onto most dearly in our efforts to comfort the wounded and bring peace to those who continue to suffer fifteen years later.]

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WHEN TRAGEDY STRIKES

WHEN TRAGEDY STRIKES

Life places people, events, stories, triumphs, and tragedies in our path to see how we will react or respond to such things.  Sometimes, we adjust the path of our lives due to certain events and set off in a different direction. These "turning points" or milestones in our lives can be minor or be complete transformations.  While other times, we come across people, events, stories, triumphs, and tragedies, and we keep on going; not caring to look back or reflecting on what has just passed us by.

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AROUND THE CAMPFIRE

Some time ago, a group of men and women gathered around a campfire. They were at the end of the day at a company sponsored off-site meeting focusing on team building. As the fire roared, one man pulled aside another and starting talking about the company and the performance of variance divisions.
 
"Why do you and your team work so hard in Section B? Honestly, you are ruining it for the rest of us."
 
"What do you mean?"
 
"Look, our company has made budget for the past five years. In fact, we have maxed out bonuses for four of the last five years. You guys in Section B have got to relax, enjoy life and don't work so hard."
 
"True, we have made budget for the past five years and have made some great bonuses. However, we feel that is not good enough. Competition is catching up and the market is becoming saturated. If we don't come up with some great new product ideas and reduce our costs, I think Section A, your Section, is going to be in trouble."
 
"Hey, what do you mean? The big boss loves us. He came from Section A."
 
"That's right, but that was years ago. Section A is not what is used to be. You guys have gotten lazy. Many of you come in late, and leave early. Your costs are rising, and word is that many of you are "retired in place."
 
"Hey, it's our right. We are entitled to our jobs. We look out for each other. We get the job done. What you need is to transfer to Section A, and then you would see the truth."
 
The other worker in Section B was quiet for a time. He rose from his seat and picked up a long fire prong. Then with the fire prong, he picked up a burning log and placed it with some newly cut wood near the fire and sat down.
 
"What are you doing?" said the worker from Section A.
 
The worker from Section B just stared at the log, and said nothing. Soon the log stopped burning, then smoked, and eventually went out all together.
 
"That log in the beginning is me. When I am with my team in Section B - I am alive. I am challenged. I feel great. I am more than I could possibly be. If I were to leave my team in Section B for your team in Section A, I would initially stand out like a sore thumb; like a burning log. Eventually, you would bring me down to your level, and like this log, my fire would burn out."
 
"You have got to be kidding! We are not a bunch of burned out logs in Section A!  We made the company great, and we have our rights!"
 
"You can think and act the way you want, and you may be able to buy enough time to retire from Section A in a couple years. But listen to this and listen well. At the end of the week, you and I will take home a paycheck that has been paid by, not our company, but by our customers. If we don't improve the quality of their lives, if we don't give them a reason to come back, we will be out of business. And you, my friend, will be out of a job."
 
"Once again, you are exaggerating."
 
"Okay, look at it this way. You take home a paycheck each week. I take home a paycheck as well. But my paycheck is different from yours"
 
"What do you mean? You can't possibly make more than I do?"
 
"I don't know that, but what I do know is that I take home with my paycheck something extra. I take home a sense of pride and accomplishment. I take home purpose and meaning. I take home the fact that we have chosen ‘great’ over good, and that has made all the difference to me and my fellow team members."
 
At this moment, everything became very silent. Then a loud round of applause and cheers rose up, as the two men realized all around the campfire heard their conversation.
 
Until Next Friday,    

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LEVEL 64

LEVEL 64

"I can't seem to pass Level 64!” exclaimed my wife for what seemed like the twentieth time.  

"It's just so frustrating.  Sheryl is on Level 70.  How is she doing it?" my wife continued.
 
"Can't help you, JoMarie.  I don't know what you are talking about.  Ask Lauren.  I think she is on Level 150 or something." I  said, as I shook my head and left the room.

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