The Friday Story
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The Friday Story
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  • Contact/
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    • Leadership
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    • Customer Service
    • Inspiration
    • Attitude
The Friday Story

Lesson plans for life

Recent Stories

The Friday Story
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  • Contact/
  • Stories/
    • Leadership
    • Teamwork
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Featured
Signal Strength
June 12, 2026
Inspiration
Signal Strength
June 12, 2026
Inspiration

I was sitting in my home office chair yesterday, trying to send a simple e-mail to a friend from my phone.

I hit "send."

I waited.

The little circle on the screen just kept spinning—round and round.

  • no connection

  • no service

  • no "bars

Read more →
June 12, 2026
Inspiration
Your Next Best Shot
June 5, 2026
Attitude
Your Next Best Shot
June 5, 2026
Attitude

Recently, I took my golf clubs out of the lower-level closet, found my golf shoes and golf glove, and headed to the golf course.

After convincing myself I only needed two sleeves of golf balls (it’s never enough), I teed up my favorite golf ball and took aim.

  • The ball was perfectly placed on the tee

  • My stance was perfect

  • Visions of glory were firmly in place

  • My swing felt smooth

  • The contact was solid

Read more →
June 5, 2026
Attitude
What Questions Will Guests Ask?
May 29, 2026
Customer Service
What Questions Will Guests Ask?
May 29, 2026
Customer Service

Today, guests will ask questions.  Some questions will be in person; others will be via email, phone, text message, or social media.

 Rest assured, guests will ask questions.  Lots of questions!

 I don’t think they will ask you how long or how hard you worked yesterday.  I don’t think guests will ask you whether you work standing up or sitting down, or whether you spend time in meetings or online.  I don’t think guests will ask whether you work at a resort, at a corporate office, or remotely. 

Read more →
May 29, 2026
Customer Service
The Cup of Coffee
May 22, 2026
Inspiration
The Cup of Coffee
May 22, 2026
Inspiration

I made a cup of coffee this morning.

  • Not a fancy latte

  • Just regular drip coffee

  • With some cream

I set it on the counter.

I checked my e-mail.

I answered a text message.

Showered, shaved, and dressed for work.

Driving in my car to work, I remembered that cup of coffee that I left on the counter.

Read more →
May 22, 2026
Inspiration
The Secret to Never Losing Another Game In Tennis
May 15, 2026
The Secret to Never Losing Another Game In Tennis
May 15, 2026

Answering an advertisement in a newspaper stating, "The Secret of Never Losing Another Game in Tennis for only $99.95" offered by the only "undefeated" tennis player alive, a young man cut out the reply address form, filled out his name and address, wrote out a check for $99.95, enclosed the reply address form and check into an envelope, and wrote the mailing address on envelope to a Post Office Box in Chicago, Illinois, stamped the envelope and placed the envelop in the mail.  

Read more →
May 15, 2026
The Umbrella
May 8, 2026
The Umbrella
May 8, 2026

It was a typical warm Florida afternoon—the sky turned black, and the heavens opened up just as I was leaving the Publix grocery store.

Everyone huddled under the outside roof, manning their grocery carts and checking their watches.

A young man, maybe twenty years old, looked out at the torrential downpour.

Read more →
May 8, 2026

  • 2026
    • Jun 12, 2026 Signal Strength Jun 12, 2026
    • Jun 5, 2026 Your Next Best Shot Jun 5, 2026
    • May 29, 2026 What Questions Will Guests Ask? May 29, 2026
    • May 22, 2026 The Cup of Coffee May 22, 2026
    • May 15, 2026 The Secret to Never Losing Another Game In Tennis May 15, 2026
    • May 8, 2026 The Umbrella May 8, 2026
    • Apr 30, 2026 Tab A into Slot B Apr 30, 2026
    • Apr 24, 2026 The Final Grade Apr 24, 2026
    • Apr 11, 2026 The Red Dot Apr 11, 2026
  • 2024
    • Sep 27, 2024 MIRROR, MIRROR ... Sep 27, 2024
    • Sep 20, 2024 I'M NOT LISTENING! Sep 20, 2024
    • Sep 13, 2024 I DID SOMETHING TODAY... Sep 13, 2024
    • Sep 6, 2024 WHAT COMES FIRST Sep 6, 2024
    • Aug 30, 2024 OPEN YOUR HEART Aug 30, 2024
    • Aug 23, 2024 I HAVE A BOX OF MEMORIES Aug 23, 2024
    • Aug 16, 2024 THE SECRET TO NEVER LOSING ANOTHER GAME IN TENNIS Aug 16, 2024
    • Aug 9, 2024 COMPASSION HEALS Aug 9, 2024
    • May 31, 2024 MISTER ROGERS May 31, 2024
    • May 24, 2024 IT'S A MATTER OF TRUST May 24, 2024
    • May 17, 2024 THE MISSING PIECE OF PIE May 17, 2024
    • May 10, 2024 LET'S MAKE A DEAL May 10, 2024
    • Apr 26, 2024 THE 10-5 RULE Apr 26, 2024
    • Apr 19, 2024 THE RIGHT WORDS MATTER MORE Apr 19, 2024
    • Apr 12, 2024 OKAY IS NOT OKAY Apr 12, 2024
    • Apr 5, 2024 COME BACK! Apr 5, 2024
    • Mar 22, 2024 YOU LEAD THE WAY YOU DRIVE Mar 22, 2024
    • Mar 15, 2024 WHAT DOES LOVE HAVE TO DO WITH IT? Mar 15, 2024
    • Mar 8, 2024 THE SICK CUSTOMER Mar 8, 2024
    • Mar 1, 2024 WHAT QUESTIONS WILL YOUR CUSTOMERS ASK? Mar 1, 2024
  • 2020
    • Aug 14, 2020 THE WORST DAY EVER Aug 14, 2020
    • Mar 13, 2020 WHAT DOES SUCCESS LOOK LIKE? Mar 13, 2020
    • Feb 14, 2020 THE TAXI RIDE Feb 14, 2020
    • Feb 7, 2020 Resolution Feb 7, 2020
    • Jan 24, 2020 THE 100% CLUB Jan 24, 2020
  • 2019
    • Dec 27, 2019 THE UNWRAPPED PRESENT Dec 27, 2019
    • Dec 20, 2019 THE UNWRAPPED PRESENT Dec 20, 2019
    • Dec 13, 2019 THIS TIME OF THE YEAR Dec 13, 2019
    • Dec 6, 2019 THE MISSING PIECE OF PIE Dec 6, 2019
    • Nov 28, 2019 THE THANKSGIVING LETTER Nov 28, 2019
    • Nov 15, 2019 COLLEGE LETTERS Nov 15, 2019
    • Nov 8, 2019 LET'S GO FOR A WALK Nov 8, 2019
    • Oct 18, 2019 THE BANK OF GOODWILL Oct 18, 2019
    • Oct 11, 2019 WASN'T SO TOUGH AFTER ALL Oct 11, 2019
    • Sep 27, 2019 WHO DO YOU WORK FOR? Sep 27, 2019
    • Sep 20, 2019 MAKE SOMEDAY...THIS DAY Sep 20, 2019
    • Sep 13, 2019 A MOMENT OF SILENCE AT GATE 42 Sep 13, 2019
    • Aug 30, 2019 YOU LEAD THE WAY YOU DRIVE Aug 30, 2019
    • Aug 23, 2019 MIRROR, MIRROR Aug 23, 2019
    • Aug 16, 2019 IT'S TIME Aug 16, 2019
    • Aug 9, 2019 "WHY?" Aug 9, 2019
    • Aug 2, 2019 LET'S MAKE A DEAL Aug 2, 2019
    • Jul 26, 2019 WHAT IS TRULY IMPORTANT...TODAY Jul 26, 2019
    • Jul 19, 2019 THE "DO NOT" LIST Jul 19, 2019
    • Jul 12, 2019 WHAT DOES LOVE HAVE TO DO WITH IT? Jul 12, 2019
    • Jul 5, 2019 OPEN YOUR DOOR Jul 5, 2019
    • Jun 28, 2019 WHILE DRIVING A CAB Jun 28, 2019
    • Jun 21, 2019 THE RIGHT WORDS MATTER MORE Jun 21, 2019
    • Jun 7, 2019 PLEASE ENTER YOUR NEXT DESTINATION Jun 7, 2019
    • May 31, 2019 MILESTONE MOMENTS May 31, 2019
    • May 24, 2019 GRADUATION DAY May 24, 2019
    • May 17, 2019 THE 10-5 RULE May 17, 2019
    • May 10, 2019 OKAY IS NOT OKAY May 10, 2019
    • May 3, 2019 THE WAVE May 3, 2019
    • Apr 26, 2019 RESTLESS Apr 26, 2019
  • 2018
    • Apr 22, 2018 MR. ROGERS' NEIGHBORHOOD Apr 22, 2018
  • 2017
    • Dec 15, 2017 THE UNWRAPPED PRESENT Dec 15, 2017
    • Nov 17, 2017 THE THANKSGIVING STORY Nov 17, 2017
    • Aug 25, 2017 TELL ME WHAT YOU KNOW Aug 25, 2017
    • Jul 25, 2017 RUNNING OUT OF TIME Jul 25, 2017
    • Jun 30, 2017 BEYOND THOSE WORDS Jun 30, 2017
    • Jun 23, 2017 THE SECRET OF NEVER LOSING ANOTHER GAME OF TENNIS Jun 23, 2017
    • Jun 16, 2017 THE TELEPHONE GAME Jun 16, 2017
  • 2016
    • Sep 11, 2016 HOW DO WE RESPOND? FIFTEEN YEARS LATER. Sep 11, 2016
    • Sep 2, 2016 WELCOME TO OUR COMPANY Sep 2, 2016
    • Aug 5, 2016 DAILY ROUNDS Aug 5, 2016
    • Jul 2, 2016 THOSE WORDS Jul 2, 2016
    • Jun 17, 2016 WHEN TRAGEDY STRIKES Jun 17, 2016
  • 2015
    • Aug 8, 2015 IT'S A MATTER OF TRUST Aug 8, 2015
  • 2014
    • Aug 14, 2014 PLANT TREES Aug 14, 2014
    • May 24, 2014 MOVING DAY May 24, 2014
    • Apr 11, 2014 ADDITION BY SUBTRACTION Apr 11, 2014
    • Feb 28, 2014 AROUND THE CAMPFIRE Feb 28, 2014
  • 2013
    • Dec 31, 2013 THE 2014 DO-IT-YOURSELF RESOLUTION KIT Dec 31, 2013
    • Sep 13, 2013 THE TENNIS HAT Sep 13, 2013
    • Sep 6, 2013 THE MAN IN THE RED BANDANA Sep 6, 2013
    • Aug 30, 2013 LEVEL 64 Aug 30, 2013
    • May 31, 2013 THE LAST TIME May 31, 2013
    • May 10, 2013 EMBRACING TIME May 10, 2013
    • May 5, 2013 MAKING THE RIGHT CALL May 5, 2013
    • Apr 5, 2013 THE LADYBUG, SQUIRREL, AND EAGLE Apr 5, 2013
    • Mar 22, 2013 LET GO AND LET GROW Mar 22, 2013
    • Mar 15, 2013 BLIND SPOTS Mar 15, 2013
    • Mar 8, 2013 BREWED TO PERFECTION Mar 8, 2013
    • Mar 6, 2013 WATCHING DAD Mar 6, 2013
    • Feb 22, 2013 THE 100% CLUB Feb 22, 2013
    • Feb 15, 2013 AN HOUR OF YOUR TIME Feb 15, 2013
    • Feb 8, 2013 SUPERMAN Feb 8, 2013
    • Feb 1, 2013 I LOVE YOU Feb 1, 2013
  • 2007
    • Jun 29, 2007 THE VALUE OF A WAVE Jun 29, 2007
    • Jun 8, 2007 PHRASES Jun 8, 2007
    • Mar 23, 2007 ENGAGED CUSTOMERS Mar 23, 2007
    • Mar 9, 2007 MAKE IT EASY Mar 9, 2007
    • Feb 9, 2007 MUSICIANS IN THE MOUNTAINS Feb 9, 2007
  • 2006
    • Jul 28, 2006 ALL IN Jul 28, 2006
    • Jul 7, 2006 A GOOD QUOTE Jul 7, 2006
    • Jun 30, 2006 CUSTOMER SERVICE Jun 30, 2006
    • May 12, 2006 DEAL! May 12, 2006
    • Apr 28, 2006 CUSTOMERS VOTE WITH THEIR FEET Apr 28, 2006
    • Apr 14, 2006 IT'S NOT UP TO THE CUSTOMER Apr 14, 2006
    • Mar 31, 2006 ONE-ON-ONE RELATIONSHIPS Mar 31, 2006
    • Feb 24, 2006 ROLES Feb 24, 2006
    • Jan 27, 2006 ONE LETTER AT A TIME Jan 27, 2006

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  • About/
  • Contact/
  • Stories/
    • Leadership
    • Teamwork
    • Customer Service
    • Inspiration
    • Attitude

The Friday Story

Lesson Plans for Life

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Winter Park, Florida