ROLES

Each one of us plays an important role in delivering service excellence. On-Stage, where we meet, greet, and serve the Customer -

• Valet sets the first impression for a great experience
• Hotel check-in builds anticipation of what is to come   
• Beverage builds an atmosphere of hospitality    
• Total rewards fosters loyalty     
• Cashier forms lasting relationships one transaction at a time      
• Buffet exceeds expectations with quality and variety               
• Security protects and serves  
• Steakhouse sets the stage for memorable experiences   
• Guest Services is ready to serve at a moments call  

Back-Stage, where we support those Employees that are directly serving the Customer – 

• Human Resources ensures that we are trained, paid, and engaged  
• IT provides the technological foundation for success
• Property and Corporate Planning, Marketing, Financial, Brand, and Administrative areas help steer our ship through the competitive waters
• Our Senior Leadership shapes the vision, shares wisdom, and makes the courageous decisions that enable us to move forward.  

We all perform different roles.          
We all have a part of the play.        
But, we all speak from the same script.   

Deliver service excellence one Customer; one Employee; one moment of truth at a time!          
Are you ready to perform your part?     

Until Next Friday,