A GOOD QUOTE

A GOOD QUOTE

As I travel, I take a great deal of time to walk and read the many items posted and listed in the back of the house.  Often times, I find inspiring quotes posted on the walls or on plaques in individual offices. The following quotes are particularly inspiring, and I wanted to have the opportunity to share them with you.  It is my hope that one or two quotes may provide you with the inspiration or sense of purpose that great accomplishment and teamwork can achieve.  

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CUSTOMER SERVICE

CUSTOMER SERVICE

Many times I am asked, “What is great customer service?”  Here’s a quick rundown:          

Great Customer Service is not:     

  • Self-service                                                    
  • Focuses mainly on efficiency  
  • Just like the competition  
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ROLES

ROLES

Each one of us plays an important role in delivering service excellence. On-Stage, where we meet, greet, and serve the Customer -

  • Valet sets the first impression for a great experience
  • Hotel check-in builds anticipation of what is to come   
  • Beverage builds an atmosphere of hospitality    
  • Total rewards fosters loyalty     
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