Sometimes we let events come and then we react. And for the most part, we have been very successful. We have a strong company, and great leadership. Sometimes the unexpected happens, and we are blindsided and left numb. Whether it is an illness, a disgruntled guest, misunderstood communications, unanswered e-mails, or budget overrun, we run for cover, consultation, or rationalize the situation to others and ourselves. It's in these times that we need to remind ourselves - what does success look like?