The Friday Story
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  • Leadership Teamwork Customer Service Inspiration Attitude
The Friday Story
  • About/
  • Contact/
  • Stories/
    • Leadership
    • Teamwork
    • Customer Service
    • Inspiration
    • Attitude
The Friday Story

Stories

The Friday Story
  • About/
  • Contact/
  • Stories/
    • Leadership
    • Teamwork
    • Customer Service
    • Inspiration
    • Attitude
 
Leadership Stories
Be Resilient
July 23, 2026
Leadership
Be Resilient
July 23, 2026
Leadership

Resilience is the ability to overcome obstacles by using them as stepping stones rather than accepting them as dead ends. It is the determination to stay the course despite setbacks involving people, resources, changing priorities, or other environmental factors.

In operating and managing resorts, plans rarely unfold exactly as expected. We face staffing shortages, equipment failures, financial constraints, dissatisfied guests, changing business demands, and decisions that do not produce the results we anticipated.

Read more →
July 23, 2026
Leadership
Dealing with Loss
July 11, 2026
Leadership
Dealing with Loss
July 11, 2026
Leadership

There are days, if not weeks, when we experience a loss.

Some losses happen at work.

·       A guest complaint

·       A project that fails

·       A wrong decision

·       A trusted team member resigns

·       A computer crashes moments before an important presentation.

Other losses happen outside of work

Read more →
July 11, 2026
Leadership
Tab A into Slot B
April 30, 2026
Leadership
Tab A into Slot B
April 30, 2026
Leadership

"This makes absolutely no sense!"

I dropped the screwdriver onto the living room rug and stared at the pile of wooden boards, screws, nuts and a crumpled instruction booklet. 

My wife, JoMarie, walked into the room.

"How is the new bookshelf coming along?" she asked with a slight smile.

“I am totally frustrated!  Tab A does not fit into Slot B."

Read more →
April 30, 2026
Leadership
MISTER ROGERS
May 31, 2024
Leadership
MISTER ROGERS
May 31, 2024
Leadership

At 2:00 pm on August 31, 2001, the Public Broadcasting System (PBS) aired the final original showing of Mister Rogers' Neighborhood. After more than 30 years of greeting youngsters each day on television with his trademark "Hi, Neighbor," Fred Rogers, host and creator of Mister Rogers' Neighborhood, put away his cardigan and sneakers for the last time.

This week, the world took pause to recognize the 50th Anniversary of Mister Rogers' Neighborhood, which first aired on February 19th, 1968.

Read more →
May 31, 2024
Leadership
THE SICK CUSTOMER
March 8, 2024
Customer Service, Leadership
THE SICK CUSTOMER
March 8, 2024
Customer Service, Leadership

Today, a customer called me on the telephone, and he was in pain.  He complained about tension, stress, and worry.  

I prescribed a family vacation at the beach.

Today, a customer e-mailed me, and she was tired.  She complained about her workload and lack of quality time with her family.  

I prescribed a family vacation in the mountains.

Read more →
March 8, 2024
Customer Service, Leadership
PLEASE ENTER YOUR NEXT DESTINATION
June 7, 2019
Leadership
PLEASE ENTER YOUR NEXT DESTINATION
June 7, 2019
Leadership

When I type my next destination into my GPS, the navigation guidance system speaks a familiar content and tone through the car speakers:

Read more →
June 7, 2019
Leadership
Mr. Rogers' Neighborhood.jpeg
April 22, 2018
Leadership
MR. ROGERS' NEIGHBORHOOD
April 22, 2018
Leadership

At 2:00 pm on August 31, 2001, the Public Broadcasting System (PBS) aired the final original showing of Mister Rogers' Neighborhood. After more than 30 years of greeting youngsters each day on television with his trademark "Hi, Neighbor," Fred Rogers, host and creator of Mister Rogers' Neighborhood, put away his cardigan and sneakers for the last time.

This week, the world took pause to recognize the 50th Anniversary of Mister Rogers' Neighborhood, which first aired on February 19th, 1968.

Read more →
April 22, 2018
Leadership
RUNNING OUT OF TIME
July 25, 2017
Leadership
RUNNING OUT OF TIME
July 25, 2017
Leadership

It has been another long week.  Your job, overall, is going well.  The job pays the bills, provides benefits for the family and allows you to save something for the future. But at times, the job takes its toll on life outside of work.  Yes, there are times when you have missed your child's sporting events, or it's been over a month since you have been out with your friends. And there was that time the you almost scheduled a business trip on your wedding anniversary or missed wishing your mom a "Happy Birthday."  But overall, you feel you have managed well over the years to achieve a good work/family balance.

However, this is not the case for Steve and his son Billy. It's 8:30 PM as Steve finally arrives home.  Eight-year-old Billy, Steve's "best buddy," is in his pajamas and ready for bed. Upon hearing the door open, Billy runs to see his Dad.

Read more →
July 25, 2017
Leadership
AN HOUR OF YOUR TIME
February 15, 2013
Leadership
AN HOUR OF YOUR TIME
February 15, 2013
Leadership

It has been another long day.  Your job, though it is professionally rewarding and pays the bills, take its toll on life outside of work.  Yes, there are times when you have missed Billie's games, the opening of Susie's school play, and you almost scheduled a business trip on your wedding anniversary, but you feel overall you have managed pretty well over the years to achieve a good balance between work and family.
 
It's 8:30 PM as you walk in the door.  Eight-year-old Billie, your "best buddy," is in his pajamas and ready for bed.  Upon hearing the door open, he runs to see you.

Read more →
February 15, 2013
Leadership
Teamwork Stories
Light the Candle
July 31, 2026
Inspiration
Light the Candle
July 31, 2026
Inspiration

There is a beautiful, expensive candle sitting on our dining room table.

·        It looks perfect

·        It smells like almond

·        It has a pristine, unburnt wick

It has been sitting there for two years.

My wife and I are waiting for a "special occasion" to light it.

Has this happened to you?  Have you put off something or someone until the time is perfect?

Read more →
July 31, 2026
Inspiration
The Flag at Sunrise
July 3, 2026
Inspiration
The Flag at Sunrise
July 3, 2026
Inspiration

Just before sunrise on the Fourth of July, an old man and an army veteran walked into his front yard carrying a neatly folded American flag.

His granddaughter hurried beside him.

"Pop-Pop," she asked, "why do you always raise the flag before everyone else is awake?"

He smiled as he carefully attached it to the halyard.

"Because some things deserve our first thoughts, not our leftovers."

Together, they slowly raised the flag. As the first rays of sunlight touched the stars and stripes, it caught the morning breeze and began to wave.

Read more →
July 3, 2026
Inspiration
What is Lost is Now Found
June 26, 2026
Inspiration
What is Lost is Now Found
June 26, 2026
Inspiration

This morning, I was searching frantically for my car keys.

  • I checked the kitchen counter where I always leave my keys

  • I checked my pockets

  • I checked my backpack

  • I even checked between the couch cushions in the living room.

“JoMaire (my wife), where are my keys?”

“Your keys are where you left them.” (said with a laugh)

Read more →
June 26, 2026
Inspiration
Signal Strength
June 12, 2026
Inspiration
Signal Strength
June 12, 2026
Inspiration

I was sitting in my home office chair yesterday, trying to send a simple e-mail to a friend from my phone.

I hit "send."

I waited.

The little circle on the screen just kept spinning—round and round.

  • no connection

  • no service

  • no "bars

Read more →
June 12, 2026
Inspiration
The Cup of Coffee
May 22, 2026
Inspiration
The Cup of Coffee
May 22, 2026
Inspiration

I made a cup of coffee this morning.

  • Not a fancy latte

  • Just regular drip coffee

  • With some cream

I set it on the counter.

I checked my e-mail.

I answered a text message.

Showered, shaved, and dressed for work.

Driving in my car to work, I remembered that cup of coffee that I left on the counter.

Read more →
May 22, 2026
Inspiration
The Final Grade
April 24, 2026
Inspiration
The Final Grade
April 24, 2026
Inspiration

"Professor, I need to talk to you about my grade."

The young man stood at the edge of my desk, clutching his syllabus like a shield.

"Okay, have a seat," I replied. "What seems to be the concern?"

"I got an 85 on the final project. I need at least a 92 to keep my A."

Read more →
April 24, 2026
Inspiration
The Red Dot
April 11, 2026
Inspiration
The Red Dot
April 11, 2026
Inspiration

I was sitting in my office very early in the morning.  I love the mornings! The office is quiet, and my computer and the smell of coffee are my sole companions. My phone was sitting on the table, face up.

 

Suddenly, a tiny red circle appeared in the corner of an app.

  • The red dot was small

  • The red dot was silent

  • The red dot was persistent …

Read more →
April 11, 2026
Inspiration
MIRROR, MIRROR ...
September 27, 2024
Inspiration
MIRROR, MIRROR ...
September 27, 2024
Inspiration

Mirror, Mirror on the wall, tell me the future, and that's not all;

-       I want to know what will come next;
-       I want to know the who, when, and how.

Mirror, Mirror on the wall, why do you not speak; tell me the answers to the questions I seek!

-       What makes one strong and another weak?
-       What makes one strive for greatness and another accept mediocrity?

Read more →
September 27, 2024
Inspiration
I HAVE A BOX OF MEMORIES
August 23, 2024
Inspiration
I HAVE A BOX OF MEMORIES
August 23, 2024
Inspiration

I have a box of memories.

Shining, bright, and bold.

I have a box of memories.

Some warm, some very cold.

Read more →
August 23, 2024
Inspiration
COMPASSION HEALS
August 9, 2024
Inspiration, Attitude
COMPASSION HEALS
August 9, 2024
Inspiration, Attitude

The psychiatrist and theologian writer Gerald May speaks of a person he knew in one of the poorest psychiatric wards in New York, a young woman named Karen who sat alone day after day without responding to anyone who spoke to her. Every day, one of the maintenance men, Mike Foster, would sit at her side, eating his lunch and chatting with her even though she showed no response. One day, as John prepared to leave with his usual, “See you tomorrow, Karen,” she answered, “See you tomorrow, Mike.” A year later, she left the hospital and lived an everyday and happy life.

Read more →
August 9, 2024
Inspiration, Attitude
Customer Service Stories
Light the Candle
July 31, 2026
Light the Candle
July 31, 2026

There is a beautiful, expensive candle sitting on our dining room table.

·        It looks perfect

·        It smells like almond

·        It has a pristine, unburnt wick

It has been sitting there for two years.

My wife and I are waiting for a "special occasion" to light it.

Has this happened to you?  Have you put off something or someone until the time is perfect?

Read more →
July 31, 2026
The Flag at Sunrise
July 3, 2026
The Flag at Sunrise
July 3, 2026

Just before sunrise on the Fourth of July, an old man and an army veteran walked into his front yard carrying a neatly folded American flag.

His granddaughter hurried beside him.

"Pop-Pop," she asked, "why do you always raise the flag before everyone else is awake?"

He smiled as he carefully attached it to the halyard.

"Because some things deserve our first thoughts, not our leftovers."

Together, they slowly raised the flag. As the first rays of sunlight touched the stars and stripes, it caught the morning breeze and began to wave.

Read more →
July 3, 2026
What is Lost is Now Found
June 26, 2026
What is Lost is Now Found
June 26, 2026

This morning, I was searching frantically for my car keys.

  • I checked the kitchen counter where I always leave my keys

  • I checked my pockets

  • I checked my backpack

  • I even checked between the couch cushions in the living room.

“JoMaire (my wife), where are my keys?”

“Your keys are where you left them.” (said with a laugh)

Read more →
June 26, 2026
Signal Strength
June 12, 2026
Signal Strength
June 12, 2026

I was sitting in my home office chair yesterday, trying to send a simple e-mail to a friend from my phone.

I hit "send."

I waited.

The little circle on the screen just kept spinning—round and round.

  • no connection

  • no service

  • no "bars

Read more →
June 12, 2026
The Cup of Coffee
May 22, 2026
The Cup of Coffee
May 22, 2026

I made a cup of coffee this morning.

  • Not a fancy latte

  • Just regular drip coffee

  • With some cream

I set it on the counter.

I checked my e-mail.

I answered a text message.

Showered, shaved, and dressed for work.

Driving in my car to work, I remembered that cup of coffee that I left on the counter.

Read more →
May 22, 2026
The Final Grade
April 24, 2026
The Final Grade
April 24, 2026

"Professor, I need to talk to you about my grade."

The young man stood at the edge of my desk, clutching his syllabus like a shield.

"Okay, have a seat," I replied. "What seems to be the concern?"

"I got an 85 on the final project. I need at least a 92 to keep my A."

Read more →
April 24, 2026
The Red Dot
April 11, 2026
The Red Dot
April 11, 2026

I was sitting in my office very early in the morning.  I love the mornings! The office is quiet, and my computer and the smell of coffee are my sole companions. My phone was sitting on the table, face up.

 

Suddenly, a tiny red circle appeared in the corner of an app.

  • The red dot was small

  • The red dot was silent

  • The red dot was persistent …

Read more →
April 11, 2026
MIRROR, MIRROR ...
September 27, 2024
MIRROR, MIRROR ...
September 27, 2024

Mirror, Mirror on the wall, tell me the future, and that's not all;

-       I want to know what will come next;
-       I want to know the who, when, and how.

Mirror, Mirror on the wall, why do you not speak; tell me the answers to the questions I seek!

-       What makes one strong and another weak?
-       What makes one strive for greatness and another accept mediocrity?

Read more →
September 27, 2024
I HAVE A BOX OF MEMORIES
August 23, 2024
I HAVE A BOX OF MEMORIES
August 23, 2024

I have a box of memories.

Shining, bright, and bold.

I have a box of memories.

Some warm, some very cold.

Read more →
August 23, 2024
COMPASSION HEALS
August 9, 2024
COMPASSION HEALS
August 9, 2024

The psychiatrist and theologian writer Gerald May speaks of a person he knew in one of the poorest psychiatric wards in New York, a young woman named Karen who sat alone day after day without responding to anyone who spoke to her. Every day, one of the maintenance men, Mike Foster, would sit at her side, eating his lunch and chatting with her even though she showed no response. One day, as John prepared to leave with his usual, “See you tomorrow, Karen,” she answered, “See you tomorrow, Mike.” A year later, she left the hospital and lived an everyday and happy life.

Read more →
August 9, 2024
Inspiration Stories
Light the Candle
July 31, 2026
Light the Candle
July 31, 2026

There is a beautiful, expensive candle sitting on our dining room table.

·        It looks perfect

·        It smells like almond

·        It has a pristine, unburnt wick

It has been sitting there for two years.

My wife and I are waiting for a "special occasion" to light it.

Has this happened to you?  Have you put off something or someone until the time is perfect?

Read more →
July 31, 2026
The Flag at Sunrise
July 3, 2026
The Flag at Sunrise
July 3, 2026

Just before sunrise on the Fourth of July, an old man and an army veteran walked into his front yard carrying a neatly folded American flag.

His granddaughter hurried beside him.

"Pop-Pop," she asked, "why do you always raise the flag before everyone else is awake?"

He smiled as he carefully attached it to the halyard.

"Because some things deserve our first thoughts, not our leftovers."

Together, they slowly raised the flag. As the first rays of sunlight touched the stars and stripes, it caught the morning breeze and began to wave.

Read more →
July 3, 2026
What is Lost is Now Found
June 26, 2026
What is Lost is Now Found
June 26, 2026

This morning, I was searching frantically for my car keys.

  • I checked the kitchen counter where I always leave my keys

  • I checked my pockets

  • I checked my backpack

  • I even checked between the couch cushions in the living room.

“JoMaire (my wife), where are my keys?”

“Your keys are where you left them.” (said with a laugh)

Read more →
June 26, 2026
Signal Strength
June 12, 2026
Signal Strength
June 12, 2026

I was sitting in my home office chair yesterday, trying to send a simple e-mail to a friend from my phone.

I hit "send."

I waited.

The little circle on the screen just kept spinning—round and round.

  • no connection

  • no service

  • no "bars

Read more →
June 12, 2026
The Cup of Coffee
May 22, 2026
The Cup of Coffee
May 22, 2026

I made a cup of coffee this morning.

  • Not a fancy latte

  • Just regular drip coffee

  • With some cream

I set it on the counter.

I checked my e-mail.

I answered a text message.

Showered, shaved, and dressed for work.

Driving in my car to work, I remembered that cup of coffee that I left on the counter.

Read more →
May 22, 2026
The Final Grade
April 24, 2026
The Final Grade
April 24, 2026

"Professor, I need to talk to you about my grade."

The young man stood at the edge of my desk, clutching his syllabus like a shield.

"Okay, have a seat," I replied. "What seems to be the concern?"

"I got an 85 on the final project. I need at least a 92 to keep my A."

Read more →
April 24, 2026
The Red Dot
April 11, 2026
The Red Dot
April 11, 2026

I was sitting in my office very early in the morning.  I love the mornings! The office is quiet, and my computer and the smell of coffee are my sole companions. My phone was sitting on the table, face up.

 

Suddenly, a tiny red circle appeared in the corner of an app.

  • The red dot was small

  • The red dot was silent

  • The red dot was persistent …

Read more →
April 11, 2026
MIRROR, MIRROR ...
September 27, 2024
MIRROR, MIRROR ...
September 27, 2024

Mirror, Mirror on the wall, tell me the future, and that's not all;

-       I want to know what will come next;
-       I want to know the who, when, and how.

Mirror, Mirror on the wall, why do you not speak; tell me the answers to the questions I seek!

-       What makes one strong and another weak?
-       What makes one strive for greatness and another accept mediocrity?

Read more →
September 27, 2024
I HAVE A BOX OF MEMORIES
August 23, 2024
I HAVE A BOX OF MEMORIES
August 23, 2024

I have a box of memories.

Shining, bright, and bold.

I have a box of memories.

Some warm, some very cold.

Read more →
August 23, 2024
COMPASSION HEALS
August 9, 2024
COMPASSION HEALS
August 9, 2024

The psychiatrist and theologian writer Gerald May speaks of a person he knew in one of the poorest psychiatric wards in New York, a young woman named Karen who sat alone day after day without responding to anyone who spoke to her. Every day, one of the maintenance men, Mike Foster, would sit at her side, eating his lunch and chatting with her even though she showed no response. One day, as John prepared to leave with his usual, “See you tomorrow, Karen,” she answered, “See you tomorrow, Mike.” A year later, she left the hospital and lived an everyday and happy life.

Read more →
August 9, 2024
Attitude Stories
Light the Candle
July 31, 2026
Inspiration
Light the Candle
July 31, 2026
Inspiration

There is a beautiful, expensive candle sitting on our dining room table.

·        It looks perfect

·        It smells like almond

·        It has a pristine, unburnt wick

It has been sitting there for two years.

My wife and I are waiting for a "special occasion" to light it.

Has this happened to you?  Have you put off something or someone until the time is perfect?

Read more →
July 31, 2026
Inspiration
The Flag at Sunrise
July 3, 2026
Inspiration
The Flag at Sunrise
July 3, 2026
Inspiration

Just before sunrise on the Fourth of July, an old man and an army veteran walked into his front yard carrying a neatly folded American flag.

His granddaughter hurried beside him.

"Pop-Pop," she asked, "why do you always raise the flag before everyone else is awake?"

He smiled as he carefully attached it to the halyard.

"Because some things deserve our first thoughts, not our leftovers."

Together, they slowly raised the flag. As the first rays of sunlight touched the stars and stripes, it caught the morning breeze and began to wave.

Read more →
July 3, 2026
Inspiration
What is Lost is Now Found
June 26, 2026
Inspiration
What is Lost is Now Found
June 26, 2026
Inspiration

This morning, I was searching frantically for my car keys.

  • I checked the kitchen counter where I always leave my keys

  • I checked my pockets

  • I checked my backpack

  • I even checked between the couch cushions in the living room.

“JoMaire (my wife), where are my keys?”

“Your keys are where you left them.” (said with a laugh)

Read more →
June 26, 2026
Inspiration
Signal Strength
June 12, 2026
Inspiration
Signal Strength
June 12, 2026
Inspiration

I was sitting in my home office chair yesterday, trying to send a simple e-mail to a friend from my phone.

I hit "send."

I waited.

The little circle on the screen just kept spinning—round and round.

  • no connection

  • no service

  • no "bars

Read more →
June 12, 2026
Inspiration
The Cup of Coffee
May 22, 2026
Inspiration
The Cup of Coffee
May 22, 2026
Inspiration

I made a cup of coffee this morning.

  • Not a fancy latte

  • Just regular drip coffee

  • With some cream

I set it on the counter.

I checked my e-mail.

I answered a text message.

Showered, shaved, and dressed for work.

Driving in my car to work, I remembered that cup of coffee that I left on the counter.

Read more →
May 22, 2026
Inspiration
The Final Grade
April 24, 2026
Inspiration
The Final Grade
April 24, 2026
Inspiration

"Professor, I need to talk to you about my grade."

The young man stood at the edge of my desk, clutching his syllabus like a shield.

"Okay, have a seat," I replied. "What seems to be the concern?"

"I got an 85 on the final project. I need at least a 92 to keep my A."

Read more →
April 24, 2026
Inspiration
The Red Dot
April 11, 2026
Inspiration
The Red Dot
April 11, 2026
Inspiration

I was sitting in my office very early in the morning.  I love the mornings! The office is quiet, and my computer and the smell of coffee are my sole companions. My phone was sitting on the table, face up.

 

Suddenly, a tiny red circle appeared in the corner of an app.

  • The red dot was small

  • The red dot was silent

  • The red dot was persistent …

Read more →
April 11, 2026
Inspiration
MIRROR, MIRROR ...
September 27, 2024
Inspiration
MIRROR, MIRROR ...
September 27, 2024
Inspiration

Mirror, Mirror on the wall, tell me the future, and that's not all;

-       I want to know what will come next;
-       I want to know the who, when, and how.

Mirror, Mirror on the wall, why do you not speak; tell me the answers to the questions I seek!

-       What makes one strong and another weak?
-       What makes one strive for greatness and another accept mediocrity?

Read more →
September 27, 2024
Inspiration
I HAVE A BOX OF MEMORIES
August 23, 2024
Inspiration
I HAVE A BOX OF MEMORIES
August 23, 2024
Inspiration

I have a box of memories.

Shining, bright, and bold.

I have a box of memories.

Some warm, some very cold.

Read more →
August 23, 2024
Inspiration
COMPASSION HEALS
August 9, 2024
Inspiration, Attitude
COMPASSION HEALS
August 9, 2024
Inspiration, Attitude

The psychiatrist and theologian writer Gerald May speaks of a person he knew in one of the poorest psychiatric wards in New York, a young woman named Karen who sat alone day after day without responding to anyone who spoke to her. Every day, one of the maintenance men, Mike Foster, would sit at her side, eating his lunch and chatting with her even though she showed no response. One day, as John prepared to leave with his usual, “See you tomorrow, Karen,” she answered, “See you tomorrow, Mike.” A year later, she left the hospital and lived an everyday and happy life.

Read more →
August 9, 2024
Inspiration, Attitude
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The Friday Story

Lesson Plans for Life

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Winter Park, Florida