Today, your customers will ask questions. Some questions will be in person, others in an e-mail or over the phone, and many questions through “chat” or on social media.
Rest assured, your customers will ask questions. Lots of questions!
Read MoreWho do you work for?
Yourself.
Your team.
Your family.
Your community.
A paycheck.
One, some, all...or something else?
Read MoreMirror, Mirror on the wall, tell me the future, and that's not all;
I want to know what will come next;
I want to know the who, when, and how.
Mirror, Mirror on the wall, why do you not speak; tell me the answers to the questions I seek;
What makes one strong and another weak?
Read MoreTurning data into information, information into knowledge, knowledge into wisdom, and wisdom into our ability to make better, more consistent decisions requires a transformational bridge at each juncture.
Read MoreI am restless, and I really don’t understand why.
Is it because tragic world events disrupt and disturb an otherwise peaceful day?
Is it because news of global warming and the environmental consequences dim my outlook?
Is it because many of the world leaders’ words hurt, divide and confuse?
"You are wrong again!"
[ no response ]
"I told you yesterday and last week that this is not what I expect!" raising my voice even louder.
[ still no response ]
"Look, I thought we had an understanding. You are really disappointing me, and we may need to make a change. And, it's not going to be pretty!"
[ silence ]
Suddenly, I hear my wife's voice from the adjacent room.
"Are you yelling at the bathroom scale again?"
Read MoreReading the advertisements in the back of a tennis magazine, an advertisement caught a young man's attention: "The Secret of Never Losing Another Game in Tennis," offered by the only "undefeated" tennis player alive.
"This could be the answer I have been looking for!" he said to himself. "Once I have the secret, I can stop reading all these magazines for best practices, stop working out each day, and stop my special high protein and low carbohydrate diet."
He quickly completed the application form, wrote out a check for $99.95, and placed both the application and check into an envelope.
Read More[It's your first day on the job. After completing the necessary HR paperwork, you gather in a large conference room with other new employees. You find a seat, reshuffle your paperwork, and say hello to the person next to you. You take out your new company notebook and begin to write some notes, when someone in the front of the room interrupts your thoughts to make an announcement that the President of the company has arrived. She would like to welcome you to the company and say a few words on leadership.]
Read More"Hey... WATCH OUT! Stay in this lane! You can't merge into that lane!"
"Whew... that was close."
"Didn't you see that car?"
"No, the car was right in my blind spot."
One day last month, I was doing some errands with my little girls, Lauren and Veronica. And during our trip, we passed “Mr. Waver’s Fruit Stand.” Now, “Mr. Waver’s” was not actually the name of the fruit stand. It’s just the name we gave it. For you see, each time a car would pass, “Mr. Waver” would raise his right hand and with an open palm facing the car, he would move his hand side to side doing his best to make eye contact with the driver.
Well, we were approaching “Mr. Waver’s Fruit Stand” fully expecting the traditional wave. As we drew closer, we looked, made eye contact and to our astonishment ... no wave. No wave at all.
Read MoreThe Main Event of the 2006 World Series of Poker kicks off today with the largest field of participants ever gathered for a single live poker event.
Among the dark sunglasses, hats, and unfolding drama, you may just hear the expression, “all in." For those that are familiar with No-Limit Texas Hold’em, this is a common (and necessary) action of betting all your remaining poker chips against an opponent who has much more in hopes that your hand will come out on top. If you lose the hand, you are out. If you win the hand, you are one step closer to a seat at the final table.
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