Some time ago I received a very nice pen as a present. This is the type of pen you see in a catalog and you wonder why anyone would pay that much for a pen. After all, pens are rather cheap and easy to come by.
But not this pen, it’s special. It feels good when you hold it in your hand, and has a very high brand appeal. One could say that it is a great “show pen.”
In the course of a month, I may visit Home Depot four to five times. Sometimes for light bulbs, other times for fertilizer, and other times for some little part of something that broke off or wore out.
I typically search up and down the aisles with that lost and confused look and hope that someone will come to my rescue. But often times (in fact, too many times), I can not find an employee to help me. Even when I do, they are usually helping someone else (reminds me of waiting on the phone).
To finance highway construction and to address increasing population growth, the county governments of Central Florida have constructed a series of toll roads over the past ten to fifteen years.
Also, in an effort to reduce wait times at tollbooths and increase traffic throughput, electronic sensors, or “Sun-Passes,” are offered as an easy and convenient way to pay for tolls through credit card or deposit deduction.
Each one of us plays an important role in delivering service excellence. On-Stage, where we meet, greet, and serve the Customer -
Although we were tired when we arrived at your property door,
Because of last-minute work, a long plane ride, rental car, and more;
Clearly, we hoped for the best upon our arrival,
Doing more than the ordinary was key to our vacation survival.
