Be Resilient

Be Resilient

Resilience is the ability to overcome obstacles by using them as stepping stones rather than accepting them as dead ends. It is the determination to stay the course despite setbacks involving people, resources, changing priorities, or other environmental factors.

In operating and managing resorts, plans rarely unfold exactly as expected. We face staffing shortages, equipment failures, financial constraints, dissatisfied guests, changing business demands, and decisions that do not produce the results we anticipated.

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Dealing with Loss

Dealing with Loss

There are days, if not weeks, when we experience a loss.

Some losses happen at work.

·       A guest complaint

·       A project that fails

·       A wrong decision

·       A trusted team member resigns

·       A computer crashes moments before an important presentation.

Other losses happen outside of work

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The Flag at Sunrise

The Flag at Sunrise

Just before sunrise on the Fourth of July, an old man and an army veteran walked into his front yard carrying a neatly folded American flag.

His granddaughter hurried beside him.

"Pop-Pop," she asked, "why do you always raise the flag before everyone else is awake?"

He smiled as he carefully attached it to the halyard.

"Because some things deserve our first thoughts, not our leftovers."

Together, they slowly raised the flag. As the first rays of sunlight touched the stars and stripes, it caught the morning breeze and began to wave.

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What is Lost is Now Found

What is Lost is Now Found

This morning, I was searching frantically for my car keys.

  • I checked the kitchen counter where I always leave my keys

  • I checked my pockets

  • I checked my backpack

  • I even checked between the couch cushions in the living room.

“JoMaire (my wife), where are my keys?”

Your keys are where you left them.” (said with a laugh)

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Fix the Door

Fix the Door

The lower-level outside door hinge squeaks when you open or close it.

  • A high-pitched whine

  • A grating sound

  • A daily annoyance

For weeks, I ignored it.

For weeks, it continued to wince when I opened it.

For weeks, I told myself I would fix it. "I need to fix that before it breaks.”

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Signal Strength

Signal Strength

I was sitting in my home office chair yesterday, trying to send a simple e-mail to a friend from my phone.

I hit "send."

I waited.

The little circle on the screen just kept spinning—round and round.

  • no connection

  • no service

  • no "bars

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Your Next Best Shot

Your Next Best Shot

Recently, I took my golf clubs out of the lower-level closet, found my golf shoes and golf glove, and headed to the golf course.

After convincing myself I only needed two sleeves of golf balls (it’s never enough), I teed up my favorite golf ball and took aim.

  • The ball was perfectly placed on the tee

  • My stance was perfect

  • Visions of glory were firmly in place

  • My swing felt smooth

  • The contact was solid

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What Questions Will Guests Ask?

What Questions Will Guests Ask?

Today, guests will ask questions.  Some questions will be in person; others will be via email, phone, text message, or social media.

 Rest assured, guests will ask questions.  Lots of questions!

 I don’t think they will ask you how long or how hard you worked yesterday.  I don’t think guests will ask you whether you work standing up or sitting down, or whether you spend time in meetings or online.  I don’t think guests will ask whether you work at a resort, at a corporate office, or remotely. 

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The Cup of Coffee

The Cup of Coffee

I made a cup of coffee this morning.

  • Not a fancy latte

  • Just regular drip coffee

  • With some cream

I set it on the counter.

I checked my e-mail.

I answered a text message.

Showered, shaved, and dressed for work.

Driving in my car to work, I remembered that cup of coffee that I left on the counter.

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The Secret to Never Losing Another Game In Tennis

The Secret to Never Losing Another Game In Tennis

Answering an advertisement in a newspaper stating, "The Secret of Never Losing Another Game in Tennis for only $99.95" offered by the only "undefeated" tennis player alive, a young man cut out the reply address form, filled out his name and address, wrote out a check for $99.95, enclosed the reply address form and check into an envelope, and wrote the mailing address on envelope to a Post Office Box in Chicago, Illinois, stamped the envelope and placed the envelop in the mail.  

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The Umbrella

The Umbrella

It was a typical warm Florida afternoon—the sky turned black, and the heavens opened up just as I was leaving the Publix grocery store.

Everyone huddled under the outside roof, manning their grocery carts and checking their watches.

A young man, maybe twenty years old, looked out at the torrential downpour.

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Tab A into Slot B

Tab A into Slot B

"This makes absolutely no sense!"

I dropped the screwdriver onto the living room rug and stared at the pile of wooden boards, screws, nuts and a crumpled instruction booklet. 

My wife, JoMarie, walked into the room.

"How is the new bookshelf coming along?" she asked with a slight smile.

“I am totally frustrated!  Tab A does not fit into Slot B."

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The Final Grade

The Final Grade

"Professor, I need to talk to you about my grade."

The young man stood at the edge of my desk, clutching his syllabus like a shield.

"Okay, have a seat," I replied. "What seems to be the concern?"

"I got an 85 on the final project. I need at least a 92 to keep my A."

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The Red Dot

The Red Dot

I was sitting in my office very early in the morning.  I love the mornings! The office is quiet, and my computer and the smell of coffee are my sole companions. My phone was sitting on the table, face up.

 

Suddenly, a tiny red circle appeared in the corner of an app.

  • The red dot was small

  • The red dot was silent

  • The red dot was persistent …

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MIRROR, MIRROR ...

MIRROR, MIRROR ...

Mirror, Mirror on the wall, tell me the future, and that's not all;

-       I want to know what will come next;
-       I want to know the who, when, and how.

Mirror, Mirror on the wall, why do you not speak; tell me the answers to the questions I seek!

-       What makes one strong and another weak?
-       What makes one strive for greatness and another accept mediocrity?

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I'M NOT LISTENING!

I'M NOT LISTENING!

I'm not listening!

·      You told me once
·      You told me twice
·      You told me three times
·      You told me four times
·      You told me five times

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I DID SOMETHING TODAY...

I DID SOMETHING TODAY...

Today, I did something.

- it wasn't much, really
- it didn't take a lot of time
- it didn't cost any money

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WHAT COMES FIRST

WHAT COMES FIRST

What came first—the Chicken or the Egg? My seven-year-old daughter, Lauren, asked me this question one day.

Lauren asked me again, "What came first—the Chicken or the Egg?”

I thought momentarily about some profound, meaningful answer but was interrupted by Lauren, who said she knew the answer (this is very common for Lauren).

“Dad, you think you are so smart.  You have several degrees but don’t know the answer to my question.  And I know the answer!”

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OPEN YOUR HEART

OPEN YOUR HEART

After many months of work, an artist finally finished his masterpiece. The painting depicts a man waiting outside a door late at night, holding a lantern to illuminate his way. The artist was pleased with his work and entered a worldwide art competition.

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I HAVE A BOX OF MEMORIES

I HAVE A BOX OF MEMORIES

I have a box of memories.

Shining, bright, and bold.

I have a box of memories.

Some warm, some very cold.

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